Montreal Power Outage: More Than 24,000 Homes Affected as Hydro-Québec Works to Restore Electricity

Thousands of residents across Montreal have been left without electricity following widespread power outages during an intense winter freeze. According to the information provided, more than 24,000 homes were affected as of 8:30 a.m. Sunday morning, leaving households facing freezing temperatures without heating, lighting and other essential services.

Hydro-Québec repair crews have been deployed across the affected areas to investigate the interruptions and restore electricity. The outages have raised concerns about the safety and comfort of residents, particularly those living in homes that depend on electric heating during the winter months.

Côte-des-Neiges and Surrounding Areas Among the Hardest Hit

Côte-des-Neiges–Notre-Dame-de-Grâce was identified as one of the most heavily affected boroughs. The reported outage was linked to an issue at the Hampstead substation, which disrupted electricity services for thousands of customers.

Other communities have also experienced power interruptions. Approximately 2,800 customers in Dollard-des-Ormeaux were affected, while more than 1,000 customers in the Town of Mount Royal were reported to be without electricity. Additional interruptions were reported in parts of Montreal’s east end.

The situation has been made more difficult by extremely cold weather. Wind chill temperatures reportedly dropped below minus 30 degrees Celsius, increasing the demand for electricity as residents relied on heating systems to keep their homes warm.

A prolonged power outage during these conditions can create serious problems, especially for elderly residents, families with young children and people who depend on electricity for medical equipment. Residents are being encouraged to monitor official updates and make arrangements to stay warm while waiting for electricity service to return.

Emergency Shelter and Transportation Available for Residents

Local emergency resources have been made available to support people affected by the outage. An overnight emergency shelter has opened at the Côte-des-Neiges Community Centre, located at 5347 Côte-des-Neiges Road. The facility provides a temporary place for residents who cannot safely remain in their homes because of the cold.

Transportation assistance has also been announced. Free shuttle or transit service is available starting at 10:00 p.m. from the Aquatic and Community Centre parking lot at 5794 Parkhaven Avenue.

Residents who require transportation assistance can also contact Public Security through its 24-hour dispatch service at 514-485-6960.

These services are particularly important for people living in homes where indoor temperatures are falling because of the loss of heating. Anyone experiencing unsafe conditions should consider seeking assistance rather than remaining in a dangerously cold environment.

Hydro-Québec Provides Updates as Repair Work Continues

Hydro-Québec is responsible for monitoring the situation and coordinating electricity restoration efforts. Residents can check the company’s official Service Interruption Map to find information about affected neighbourhoods, reported outages and estimated restoration times.

Customers can also use Hydro-Québec’s Infopannes online service to report an electricity interruption. Those who prefer telephone assistance can call 1-800-790-2424.

The utility’s mobile application also allows customers to follow service interruptions at specific addresses and receive information about electricity services.

Residents are advised to keep refrigerators and freezers closed during an outage, use battery-powered flashlights instead of candles whenever possible and avoid opening doors and windows unnecessarily. Generators and fuel-burning equipment should never be operated indoors because of the risk of carbon monoxide poisoning.

As repair crews continue working across Montreal, residents are encouraged to rely on official Hydro-Québec announcements for the latest information. Electricity restoration may take different amounts of time depending on the location and the cause of each interruption.

The situation highlights the challenges winter weather can create for urban communities and the importance of emergency shelters, transportation services and reliable public information during major power disruptions.